Privacy Policy

Pahwa MetalTech Private Limited Last updated: May 2026

WHO WE ARE

Pahwa MetalTech Private Limited ("we", "our", "us") is a manufacturer of precision investment castings and non-sparking tools, headquartered at PAP A-29/7, Phase-4, MIDC, Chakan, Pune - 410501, Maharashtra, India. This policy explains what personal information we collect, how we use it, who we share it with, and your rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the DPDP Rules, 2025.

WHAT INFORMATION WE COLLECT

We collect personal and business contact information through the following channels:

Website contact and enquiry forms
Email correspondence
WhatsApp conversations
Trade shows, exhibitions, and in-person meetings
Existing customer order and transaction records.

The information we collect includes:

Your name
Your designation or job title
Your company name
Your email address
Your phone number
Your country
GST number (where applicable for invoicing)
Order and transaction records relating to our business relationship

We do not collect sensitive personal data as defined under the DPDP Act 2023. We do not collect payment card details on the website.

WHY WE COLLECT IT AND HOW WE USE IT

We collect and use your information for the following business purposes only:

To respond to your product or service enquiry
To prepare and send quotations, proposals, and technical information
To process and fulfil orders and transactions
To communicate about ongoing or future business requirements
To maintain accurate records of our business relationship
To comply with legal and regulatory obligations (such as GST
invoicing requirements)
To improve how our website serves visitors (via Google Analytics)

We will not use your information for any purpose other than those listed above without informing you first.

LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases:

Consent — when you voluntarily submit our website contact form or contact us via WhatsApp or email, you consent to us processing your information for the purposes described above.
Legitimate business interest — for existing customers, we process your data to manage and fulfil our ongoing business relationship, which constitutes a legitimate business interest under applicable law.
Legal obligation — where processing is required to comply with applicable laws, such as GST regulations and financial record- keeping requirements.

You may withdraw your consent at any time by contacting us at info@pahwametaltech.co.in. Withdrawing consent will not affect any communication or transaction already completed.

WHO WE SHARE YOUR INFORMATION WITH

We do not sell, rent, or trade your personal information to any third party. Your data is handled by the following third-party platforms that operate as data processors on our behalf:

Wix (Wix.com Ltd) — our website hosting platform. Wix stores contact form submissions and operates basic website functionality. Wix's privacy policy is available at wix.com/about/privacy.

Google LLC — we use Google Analytics to understand how visitors use our website. Google Analytics collects information about your visit including pages viewed, time spent, device type, browser, approximate geographic location, and how you arrived at our site. This data is processed by Google on our behalf. Google's privacy policy is available at policies.google.com/privacy.

We may disclose your personal information if required by law, a court order, or a government or regulatory authority.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal data collected through our website contact forms and general enquiries for as long as reasonably necessary to respond to and follow up on your enquiry. If no business relationship develops, we will delete or anonymise this data within a reasonable period after our last communication.

For existing customers, we retain your personal and business contact information, order records, and transaction history for the duration of our business relationship and for as long as required thereafter
to meet our legal, regulatory, and financial record-keeping obligations — including GST compliance requirements under Indian law.

You may request deletion of your personal data at any time. Where deletion is not possible due to a legal or regulatory obligation, we will inform you of the reason.

YOUR RIGHTS UNDER THE DPDP ACT 2023

As a Data Principal under the Digital Personal Data Protection Act,
2023, you have the following rights:

Right to information — you may ask us what personal data we hold about you and how it is being used.
Right to correction — you may ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure — you may ask us to delete your personal data, subject to any legal or regulatory obligation that requires us to retain it.
Right to withdraw consent — you may withdraw your consent to processing at any time. This will not affect anything already done on the basis of that consent.
Right to grievance redressal — you may raise a concern or complaint with our Grievance Officer
Right to nominate — you may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity, as provided under the DPDP Act 2023.

To exercise any of these rights, contact us at: info@pahwametaltech.co.in We will respond within a reasonable period and in any event within the timeframe required by applicable law.

DATA SECURITY

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. Our website is hosted on the Wix platform, which maintains industry-standard security practices. Access to customer data within our organisation is limited to personnel who require it for legitimate business purposes.

In the event of a personal data breach that affects your data, we will notify you and the Data Protection Board of India as required under the DPDP Act 2023 and DPDP Rules 2025.

INTERNATIONAL DATA TRANSFERS

Pahwa MetalTech serves customers in India, the United States, Europe, the Middle East, and Southeast Asia. If you contact us from outside India, your personal data may be processed and stored in India.

Data collected through Google Analytics is transferred to and processed on Google's servers located in the United States. Google participates in data transfer frameworks designed to ensure
appropriate protection for personal data transferred internationally.

All personal data we hold is handled in accordance with the DPDP Act 2023 and applicable Indian law, regardless of where you are located.

Our website uses the following types of cookies:

FUNCTIONAL COOKIES : Placed by Wix to ensure the website operates correctly. These are essential for the site to function and are always active.

ANALYTICS COOKIES : Placed by Google Analytics to collect information about how visitors use our website. These cookies help us understand visitor behaviour so we can improve our site.

We do not use advertising cookies, remarketing cookies, or any cookies for marketing or profiling purposes. You may opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on, available at: tools.google.com/dlpage/gaoptout

You may also manage or disable cookies through your browser settings. Please note that disabling functional cookies may affect how the website operates.

CHANGES TO THIS POLICY

If we make any changes to this privacy policy, the updated version will be published on this page with a revised "Last updated" date at the top. We encourage you to review this page periodically. For significant changes, we will make reasonable efforts to notify affected individuals directly.

GRIEVANCE OFFICER

In accordance with the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer for all data-related concerns:

Grievance Officer: Aakash
Company: Pahwa MetalTech Private Limited
Email: info@pahwametaltech.co.in
Address: PAP A-29/7, Phase-4, MIDC, Chakan,
Pune - 410501, Maharashtra, India

We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days of receipt.

If you are not satisfied with our response, you may approach the Data Protection Board of India, established under the DPDP Act 2023.

PAHWA METALTECH

Privacy Policy

Investment Casting Manufacturer in India / Lost Wax Casting

Non-Sparking, Non-Magnetic Tools